| 000 | 00725nam a2200205 u 4500 | ||
|---|---|---|---|
| 005 | 20230209063759.0 | ||
| 008 | 130523s2012 mx r 000 0 spa d | ||
| 020 | _a9786071709684 | ||
| 035 | _aUPN01000191295 | ||
| 049 | _aCG | ||
| 050 | 4 |
_aHF5415.5 _bH4.3 |
|
| 100 | 1 |
_aHeppell, Michael _933855 |
|
| 245 | 1 | 0 |
_aCómo otorgar un servicio excepcional : _bservicio de cinco estrellas / _cMichael Heppell ; tr. Joseph John Doshner. |
| 260 |
_aMéxico : _bTrillas, _c2012. |
||
| 300 |
_a231 p. : _bil. |
||
| 534 |
_pTítulo original : _t5 Star service : how to deliver exceptional customer service |
||
| 650 | 4 |
_aServicios al cliente _xAdministración _922126 |
|
| 650 | 4 |
_aSATISFACCION DEL CONSUMIDOR _922125 |
|
| 905 | _aLibro | ||
| 999 |
_c163398 _d163398 |
||