| 000 | 00836nam a2200241 a 4500 | ||
|---|---|---|---|
| 005 | 20230214064052.0 | ||
| 008 | 031031s1993 mx r 000 0 spa d | ||
| 020 | _a8479780797 | ||
| 035 | _aUPN01000130522 | ||
| 049 | _aCG | ||
| 050 | 4 |
_aHF5415.5 _bH3.2 |
|
| 100 | 1 | _aHeskett, James L. | |
| 245 | 1 | 0 |
_aCambios creativos en servicios / _cJames L. Heskett, W. Earl Sasser, Christopher W. L. Hart ; tr. Ignacio Ma. Martínez de Oñate. |
| 260 |
_aMadrid : _bDíaz Santos, _c1993. |
||
| 300 | _axvii, 367 p. | ||
| 534 |
_pTraducción de: _tService breakthroughs. Changing the Rules of the Game |
||
| 650 | 4 |
_aSERVICIOS AL CLIENTE _99199 |
|
| 650 | 4 |
_aVENTAS - _xADMINISTRACION _96553 |
|
| 650 | 4 |
_aCambio organizacional _94984 |
|
| 700 | 1 |
_aSasser, W. Earl, _ecoaut. |
|
| 700 | 1 |
_aHart, Christopher W. L., _ecoaut. |
|
| 905 | _aLibro | ||
| 999 |
_c102679 _d102679 |
||