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Valor emocional en el servicio : estrategias para crear, conservar y fortalecer las relaciones con sus clientes / Janelle Barlow y Diana Maul ; pról. Michael Edwardson ; tr. Roberto Hass Andrade.
Material type:
TextPublication details: México : CECSA, c2003.Description: 345 p. : gráfsISBN: - 9702404800
- HF5415.5 B3.8
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode | Item holds | |
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Libro
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Bib. Gregorio Torres Quintero Planta baja | Colección General | HF5415.5 B3.8 (Browse shelf(Opens below)) | 1 | Available | 229952 | |||
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Libro
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Bib. Gregorio Torres Quintero Planta baja | Colección General | HF5415.5 B3.8 (Browse shelf(Opens below)) | 1 | Available | 229953 |
Total holds: 0
Traducción de: Emotional value : creating strong bonds with tour customers
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